The surveys available to you through the Pogo App are from third-party platforms. As a result, the Pogo support team has very little insight when it comes to survey errors. The best way to get to the bottom of survey errors is to reach out directly to TheoremReach and Tap Research. You'll find the directions to contact them in the article below, but here are a few other reasons your survey may have timed out.
1. You were disqualified from the survey
Some surveys disqualify users based on certain requirements or demographic information.
2. Some of your answers were inconsistent
Survey providers store information from previous surveys and questions. They use this to cross-reference and ensure users are answering legitimately. If you've provided conflicting answers to similar questions, there's a good chance you'll be disqualified and in some cases, banned from a survey platform.
3. There is an unknown issue with our survey providers
If you'd like to find out more about why you're not able to complete surveys, you can reach out to the survey provider by following the steps below.
Choose a topic and submit your concern.
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