The surveys available to you through the Pogo App are from third-party platforms. As a result, the Pogo support team has very little insight when it comes to survey errors. The best way to get to the bottom of survey errors is to reach out directly to Theorem Reach and Tap Research. You'll find the directions to contact them in the article below, but here are a few other reasons your survey may have timed out.
Reason 1: You got disqualified from the survey
Some surveys disqualify users based on their particular requirements for that survey.
Reason 2: There is an unknown issue with the survey provider
Follow the steps below to submit your ticket.
Choose a topic and submit your concern.