I finished a survey, but never received the points.

Pogo works with 3rd party platforms TheoremReach and Tap Research, to provide you with survey opportunities. Here are  a few reasons you may be running into issues receiving rewards from surveys.

1. You were disqualified from the survey

Some surveys disqualify users based on certain requirements or demographic information. 

2. Some of your answers were inconsistent

Survey providers store information from previous surveys and questions. They use this to cross-reference and ensure users are answering legitimately. If you've provided conflicting answers to similar questions, there's a good chance you'll be disqualified and in some cases, banned from a survey platform. 

3. There is an unknown issue with our survey providers

If you'd like to find out more about why you're not able to complete surveys, you can reach out to the survey provider by following the steps below. 

Tap Research:

Reach out to Tap Research support directly within the TapResearch interface in Pogo

Choose your topic and send your concern. 

TheoremReach:

Still have questions about surveys? Submit this form.