Pogo uses a third-party secure bank-linking platform called Plaid to ensure your information stays safe. Pogo has very minimal access to your account information. Here are a few reasons why you might be having trouble linking your account or card through Plaid.
If you search your bank/card and it does not appear on the Plaid page, unfortunately, Plaid does not have a connection with that bank or card provider yet. Plaid is constantly adding new bank and card connections, so keep checking back for updates.
Reason 2: You're trying to link a card or account from an institution that is already linked to your Pogo account.
At this time, Plaid only allows you to link one account for each institution. This may change in the future, so keep checking back. Does the other account you're trying to link belong to a partner, spouse or family member? Refer them to Pogo so you can both keep earning!
Reason 3: Your bank/card has settings that need to be adjusted to allow linking to a third party app.
Contact your bank/card's support team or log in to your banking app to make sure it's set up to allow you link your account/card to a third party app. They'll be able to guide you through the process to make this possible. Please note that the Pogo team cannot do this on your behalf.
Reason 4: Plaid is temporarily experiencing connectivity issues with your bank/card provider.
Usually, Plaid linking errors resolve themselves within 72 hours. We recommend that you try to re-link your card once or twice a day for 2-3 business days before reaching out to Pogo support. We're happy to dig into this with the Plaid support team on your behalf, but this the first recommendation they make to our team and users, so reaching out to us prior could prolong the process.
Not sure how to re-link your card? Check out this article.
Still having issues? Submit this form.
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