Not receiving your cash out code? It's important to keep your phone number up to date in your Pogo account. For security purposes, we require 2-factor authentication in order to cash out.
The most common reasons users do not receive their cash out code is because they've changed their phone number since creating their Pogo account.
If so, complete this form and we'll get that updated for you. Your phone number must be a mobile number so that you can receive SMS security codes from us.
A few other reasons users can't receive their cash out codes are:
1. You're connected to a VPN while using the app
Simply turn off the VPN and re-attempt the cash out
2. You're outside of the U.S.
Pogo is currently only available to users who are located in the U.S.
3. You've flagged past messages from Pogo as spam
Your provider blocks text messages from entities that have been flagged as spam in the past. You'll need to contact the provider to remove this block.
4. Your phone is unable to receive SMS messages from short codes
This is a setting that needs to be enabled by your provider. If you suspect this is the case for you, please contact their support team.
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