Where is my cash out?

While most users receive their cash outs promptly, there are a few factors that may cause delays. 

1. The cash out is "processing"

Some cash outs may need to go through an additional review process for several reasons. Pogo Support will notify you within 1 business day via email when this is the case. Be sure to check the email inbox for the address you used to sign up for Pogo (including your spam and promotions folder.)

2. You have multiple Pogo accounts

Please note that it is against our Terms of Use to operate and earn on multiple Pogo accounts. We understand that this can happen in error and if this is the case, our team will be happy to assist. Again, Pogo Support will notify you within 1 business day via email when this is the case. Be sure to check the email inbox for the address you used to sign up for Pogo (including your spam and promotions folder.)

3. The cash out email address has been entered incorrectly

If you believe you entered the wrong information for your cash out destination, submit a form here. Unfortunately, we can't guarantee we will be able to assist with retrieving and redirecting a cash out that has been sent to the wrong account. Once you confirm your cash out details, the funds are immediately released to PayPal, Venmo or the Gift Card Vendor and you will need to contact their support teams directly.

4. Your PayPal/Venmo account is frozen or blocked for some reason

If you suspect this could be the case, you will need to contact their support teams directly.

5. You're using VPN or Proxy

This can cause issues with receiving your confirmation code.

6. You're outside of the U.S. or its territories

Pogo is only available to US residents.