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Missing Points and Purchases

Missing referral, location, retailer or purchase points? Let's figure this out!

Missing Points for Games or Offers

  • I haven't received points for Pogo's recommended games or offers.
  • I haven't received points for a game I played in Pogo Powerplay
  • Pogo support is redirecting me to a different support team for missing game or offer points. Why?
  • I haven't received points for a game or offer in RevU.
  • I haven't received points for a game or offer in Adgem.
  • I haven't received points for a game I was playing in Pogo QuickPlay.

Missing Purchases

  • I can't claim the points from my purchases.
  • Why can't I link one of my retailer accounts?
  • I've made purchases but I don't see the points them in my claim feed.
  • I'm missing points for my retailer account purchases (Amazon, Kroger, etc.)

Missing Survey Points

  • I finished a survey, but did not receive the points.

Missing Referral Points

  • Where are my referral points?
  • Why did my referral bonus change?

Missing Location Rewards

  • I've claimed location rewards, but didn't receive the points.
  • I'm no longer receiving Location Rewards.
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